Refund Policy

Q. » What is your items return policy?

Ans. » Subject to the following requirements, Customer may return the Products within fifteen (15) days from the date of receiving the shippment. Obtain a credit or refund of the purchase price paid less shipping and handling.

To Return the Product:
- Customer must contact us to receive a Credit Return Authorization.
- Customer must ship the Products to us in their original packaging and insure the shipment or accept the risk of loss or damage during shipment, all of which shall be at Customer's expense.
- Customer must add tracking to return parcel.
- To be eligible for return, the Products must be in same condition as when shipped.
- The refund will be made to customer only when return shipment is received and investigated by our team.
- All returns for refund are subject to 20% re-stocking fee and buyer should pay for the shipping fee.
- Krivi International, in its sole discretion, exchange products or portions of a product.